Please go through our FAQ’s below and do not hesitate to contact us if you don’t find the answer you are looking for.

1. What types of products does Premier Supplies offer?
Our range of products encompasses packaging supplies, safety equipment, disposable apparel, gloves, as well as washroom and janitorial items, food packaging solutions, poly bags, films, and more.
We cater to sectors including food processing, healthcare, aged care, catering, retail, and various commercial and industrial businesses.

2. How can I place an order with Premier Supplies?
Placing an order on our website is straightforward: simply browse our range of products and add your selections to the cart.
After choosing your items, proceed to checkout to finalise your purchase.
For personalised assistance, feel free to reach out to our sales team directly.

3. Do you offer bulk discounts or special pricing?
Indeed, we provide competitive low pricing daily across our full range of products, eliminating the need to wait for special deals or discounts.
Additionally, for bulk purchases or particular procurement requirements, our Outsourcing Services offer customised pricing strategies and can pinpoint potential savings.

4. What is your delivery policy?
We provide complimentary delivery for all purchases exceeding $300 (excluding GST) within the Melbourne Metropolitan area - excluding bulky items.
Our rapid dispatch is a point of pride, ensuring prompt receipt of your products, with next-day delivery typically available for Melbourne Metro orders placed before noon.

5. What is your returns policy?
Should you receive a damaged or incorrect item, kindly reach out to our customer service team within seven days of delivery.
We will assist you with the return or exchange process for a prompt resolution.
Be aware that all returns require authorisation from our Customer Service team.
No returns can be accepted without this pre-approval.

6. Can I order customised products?
Indeed, we provide customisation options for certain products, including custom-printed cartons, labels, and various packaging materials.
Please reach out to our sales team to discuss your specific customisation requirements and obtain a quotation.

7. How does the Outsourcing Service work?
Our Outsourcing Service aims to optimise your procurement process and cut overall expenses.
We begin by grasping the specific needs of your business, evaluating your current product and pricing demands, and then delivering a detailed report that underscores potential savings.
This service is beneficial in minimising your supplier count and streamlining your supply chain.

8. What brands do you stock?
Our exclusive brands include:
GORILLA PRODUCTS: Pallet Wrap, Carton Liners, and Disposable Clothing.
TITAN TAPES: Packaging Tapes.
NANOFILMS: Premium Pallet Wraps.
Additionally, we carry a range of reputable brands such as Tork, Sabco Professional, Caprice, Bata, Husky Tapes, SC Johnson Professional, among others.
Our dedication lies in supplying top-notch products that our customers can depend on.

9. How do I know which products are right for my business?
Our experienced team is at your service.
We provide customised advice that aligns with your unique requirements, industry, and budget.
Reach out to discuss your needs with one of our informed team members who will assist you in choosing the right products for your business.

10. How can I contact customer service?
Our customer service team is available to assist you with any enquiries or support you may need.
You can contact us by calling 1300 88 00 51 or by emailing sales@psupplies.com.

11. Are all products displayed available for immediate shipping?
We endeavour to maintain a comprehensive stock of our products, but certain items may necessitate special ordering or may have fluctuating availability.
For the most current information on stock status and delivery schedules, it is advisable to consult with our team.

12. What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, bank transfers, and official Purchase Orders for pre-approved accounts.
For additional information, please visit our Payment Information page.

13. What is your free delivery policy for Melbourne Metro and other areas?
We provide complimentary in-store delivery for all orders over $300 (excluding GST) within the Melbourne Metropolitan area - excluding bulky items. Bulky items are only despatched to Melbourne Metro Postcodes, and a bulky item fee is applied per order.
Visit our Shipping Policy page for more specific details.
Please reach out to us for a customised delivery quote that considers your specific location and the size of your order.

14. Will I be charged for delivery if my order becomes partially backordered and the value for a delivery falls below the FIS threshold?
If the order you placed has a total value more than the minimum required value (Postcode dependant), there is no charge applied. If your total order value does not reach the required FIS minimum, there is a charge applied. However, we do not charge for backorder deliveries.